Spare parts and engines for Caterpillar Cummins Komatsu Detroit
Spare parts and engines for Caterpillar Cummins Komatsu Detroit

Frequently Asked Questions

  1. GMOTORS BRAND: Our official brand is GMOTORS.

  2. ORIGINAL OR ALTERNATIVE SPARE PARTS: All our spare parts are OEM.


  4. WHAT WARRANTY DOES THE GOODS/ENGINE HAVE?: The warranty is provided by the person(s) responsible for the assembly.

  5. VALVE SEALS INCLUDED IN GASKET SETS: In the item descriptions, you'll find if the valve seals are included.

  6. HEAD GASKET INCLUDED IN GASKET SETS: Included in the upper gasket set.

  7. ENGINE TORQUE SPECS: Information provided for orders with a minimum supplied.

  8. WHERE ARE THE BANK DETAILS?: You will find them at the bottom of our website by clicking on the payment link.

  9. HOW TO CONFIRM A QUOTE?: When you receive a quote, at the bottom, you'll find two links: one for payment and another to confirm the quote.

  10. WHERE IS THE TRACKING NUMBER?: When the goods leave our premises, you'll receive a shipping notice along with its tracking number. (The invoice with the tracking number is also sent the following day.)

  11. DO ORDERS ALLOW RETURNS?: Once the goods have left our premises, returns are not accepted unless there is a mistake in the supply by GMOTORS.

  12. DELIVERY TIMES: Delivery times are adjusted depending on the moment and circumstances of confirmation and payment, as well as many external causes such as holidays, delays in factories, and incidents with carriers.

  13. FACTORY SUPPLY (FROM THE MOMENT OF PURCHASE AND PAYMENT): Until your confirmation and payment, we cannot close the order with the supplier. Additionally, depending on the moment, they may or may not send it from the factory. (Causes beyond GMOTORS' control)

  14. EXTERNAL VARIATIONS IN DELIVERY TIMES: Due to causes entirely beyond GMOTORS' control, delivery times may vary due to weather incidents, incidents by the transport company, delays in pickups, holidays, order confirmations outside our working hours, etc.

  15. CASH PAYMENTS FOR ENGINES AND SHORT BLOCKS EVEN WITH AN ACCOUNT: Engines and short blocks must be paid for at the time of reservation due to our company policy.

  16. CONFIRMATION REQUIRED FOR WAREHOUSE STAFF TO RECEIVE ORDER NOTIFICATION VIA THE BUDGET LINK: To expedite the process, we must confirm the budget received via email, where the entire GMOTORS team receives automatic confirmation and manages the shipment.

  17. DISASSEMBLY AND WHAT IS INCLUDED IN A SHORT BLOCK AND A LONG BLOCK: In our item description, you will find detailed information about what is included in a short/long block.

  18. COMPLETE OR BARE CYLINDER HEAD: In our descriptions, you will find in English and Spanish whether the cylinder head is complete or bare.

  19. RETURNS NOT ACCEPTED WITH OPENED BOXED SPARE PARTS: Returns will not be accepted once the merchandise and, if applicable, packaging have been manipulated.

  20. TRANSPORT COMPANIES, COSTS, AND DELIVERY THROUGH THE WEBSITE: On our website, you can find the different options available and their costs and estimated delivery times based on your geographical area.

  21. WHAT IS OUR BUSINESS HOURS?: Our business hours are from 9:00 am to 5:00 pm.

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